Terms and Conditions
Welcome to the website ( Creativity ). These terms and conditions (“Terms and Conditions”) apply to the Site and all of its divisions, subsidiaries and affiliated Internet sites that refer to these Terms and Conditions by reference.
When visiting the site, the customer acknowledges his acceptance of the terms and conditions and all exchange, return and warranty policies. If you do not agree to it, you should not use or order from this site. The site operators reserve the right to change, modify, add information to, or remove parts of these terms and conditions of use at any time. Changes will become effective when they are posted on the Site without prior notice. Please check these Terms and Conditions of use regularly for any updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Terms and conditions of use
To visit this Website, you must be at least 18 years of age or visit the Website under the supervision of a parent or legal guardian.
We grant you a non-transferable or revocable license to use the Site under these Terms and Conditions. The purpose of this license is to shop for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as clearly and transparently permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without any prior notice to you.
The content appearing on this website is for informational purposes only. The clarifications regarding the products expressed on this site belong to the sellers themselves and we have no interest in them. Comments or opinions expressed on this site are those of the entity that posted them and therefore do not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe to any such services or related features, you agree to provide accurate and current information about yourself and to promptly update such information if there are any changes. Each user of the site is solely responsible for keeping passwords and other methods of determining the usage account in a proper manner. The account holder is entirely responsible for all activities that occur under his password or account. In addition, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of or in connection with your failure to comply with this section.
During the registration process, the customer agrees to receive promotional emails from the site. You can, at a later date, opt out of this option and not receive any promotional emails by clicking on the link at the bottom of any promotional email.
All your posts on the site and/or what you provide to us, including – but not limited to questions, criticisms, comments and suggestions (collectively in the word “posts”) become our sole and exclusive property, and in no way belong to you. In addition to the rights that apply to any type of post, and once you share your comments or criticism with us on the site, you also grant us the right to use the name that you display that is directly related to this criticism, comment or any other content. You are not entitled to use a false e-mail address, claim that you are another person, or attempt to mislead us or any third party regarding the authenticity and reliability of any of the posts. We may delete or modify any of the posts, but we are not obligated to do so.
Approval of orders and price details.
Please note that in some cases, an application may not be approved for several reasons. The site operators reserve the right to refuse or cancel any order for any reason at any time. Before we approve the request, we may ask you to provide additional information or other data to verify something, including – but not limited to, phone number and address.
We are keen to provide the most accurate price information to all users who visit the site. However, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. Therefore, we reserve the right to refuse or cancel any order. In the event that an item is priced incorrectly, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged.
Trademarks and copyrights-
All intellectual property rights, whether registered or unregistered, in the site, and all content information and designs contained on the site, are our property, including, but not limited to, text, graphics, software, photos, video, music and audio, and their selection and coordination, as well as All software compilations, source codes, and major programs. The entire contents of the Site are also protected by copyright as a single work in accordance with the copyright laws of the Arab Republic of Egypt and international conventions. all rights are save.
Exchange or return policy:
Exchange of new products only (unused)
You can exchange products by visiting the creativity store with the original invoice within 7 days from the date of purchase, and the product must be in its condition as at the time of purchase, unused.
The product box must be available and in new condition, and the product will be examined by the specialist. In the event that the request is approved, you can exchange the product or return the amount paid
We apologize for accepting the return or exchange request if the product has been used.
Used products are not subject to return or exchange.
Only products purchased from the creative store can be exchanged and returned.
Products exchange due to technical failure:
You deliver the product to the creative store and receive a receipt to verify the product's condition within two to four working days.
The original invoice must be submitted upon delivery of the product.
We check the product and contact you to receive the replacement product if we confirm that the cause of the problem is a manufacturing defect
We do not deliver the product to the house, it must be collected from the store
Some products are not covered by the warranty. Please see the product description to confirm the product warranty period.
Some products or brands have a warranty from the agent, such as the Apple brand
A defective product cannot be replaced outside the warranty period.
We do not exchange a defective product on the same day. It must be subject to examination by a specialist.
Misuse or breakage is not covered by the warranty.
Product color change is not covered by the warranty.
A product cannot be exchanged if you purchase a discount or offer time.
Any product other than the original invoice cannot be exchanged
The Creative Store does not bear any fees for the delivery service
The delivery service is provided by a third party intermediary, so the customer bears all service fees according to the delivery company’s tariff.
Please note that the official working days in Creativity are Saturday to Thursday. Fridays, holidays and official holidays are a holiday for all creative employees and shipping companies
Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process for you because your convenience is our priority.
Creativity delivers your orders through the company's fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your requests at the right time for you
The delivery method for creativity is delivery within two working days, according to your geographical area
You can subscribe to deliver your selected products on a regular basis (daily, weekly or monthly).
The commodity must be requested at least a day before the time to be obtained so that the delivery team can provide the commodity, taking into account the time of request (not to be late) and the working hours of creativity, in addition to the fact that there are commodities that need more than this time to prepare and may reach a day or several days Depending on the nature of the product
In case of urgent requests, please contact customer service and we will do our best to assist you
Your signature will be requested on the copy of the invoice to confirm that you have received the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered as your receipt of the order
In the event that we arrived at the registered address and no one was present at this address, please contact customer service to specify another time for delivery, and the company will not be responsible for any request that exceeds the 3 days from the first date of delivery of the request. Knowing that if you are not present at the agreed time for delivery twice, additional fees will be charged for delivery after that.
Delivery fees are 25 dirhams for each order, except for the western region
Cash on delivery fees apply
To find out the shipping cost to other countries, please contact us via the following WhatsApp
We provide delivery service within two working days for ready orders
Important information about delivery -
The applicant is required to sign a document of receipt of the purchases
Creativity guarantees the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. The creativity company and the delivery company are not responsible for the product after signing the receipt document
Shipped by Fastlane to areas within the United Arab Emirates
The guide uses the approximate delivery time starting from the moment the order is sent. Creativity is not responsible for any delay that may occur due to fees payment procedures by the applicant.
Adding fees to the cost of shipping the order in the event that the place of delivery is located within a remote area
In the event that you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there
Please note that if your order has already been sent and you wish to cancel it, it must not be received
And in the event that you receive your order after canceling it, you will bear all the return costs, and in accordance with the return conditions described
In the event of any disputes, controversies or adversarial situations arising from the interpretation and implementation of these Terms and Conditions, they shall be settled and finally settled through arbitration by a single arbitrator appointed in accordance with the rules of the Cairo Regional Center for International Commercial Arbitration. The arbitrator must be a legally trained person who has experience in the field of information technology and is independent of any party to the relationship.