Delivery policy

Delivery Policy

Please note that official working days are: Creativity from Monday to Friday. Sundays, holidays and official holidays are a holiday for all Creativity employees and shipping companies.

Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your comfort is our priority.

You do Creativity By delivering your orders through the company's fleet, and other delivery companies or individuals may be used during peak times to confirm your service and deliver your orders at the appropriate time for you.

Delivery method at Creativity is delivery within two working days depending on your geographical area)

The item must be ordered at least one day before the time it is to be received so that the delivery team can provide the item, taking into consideration the time of the order (not to be late) and the creativity’s working hours. In addition, there are items that need more than this time to be prepared and may take a day or several days depending on the nature of the product.

For urgent requests, please contact customer service and we will do our best to assist you.

You will be required to sign a copy of the invoice to confirm that you have received the products as stated on the invoice. The order will be delivered to the address registered in the order and the signature of any person present at this address will be considered as your receipt of the order.

If we reach the registered address and no one is present at this address, please contact customer service to set another delivery time and the company will not be responsible for any request that exceeds 3 days from the first delivery date. Please note that if you are not present at the agreed delivery time twice, additional delivery fees will be charged after that.

Delivery fee is 25 AED for each order within the UAE

Shipping fees for all countries depend and change according to the weight of the order.

To know the shipping cost to other countries, please contact us via the following WhatsApp

WhatsApp :

+971 50 850 0612

 Delivery Schedule-

We offer a two-day delivery service for ready-made orders.

Important information about delivery-

The applicant is required to sign a document confirming receipt of the purchases.

Creativity We guarantee the safety of your order from theft and damage the moment it leaves the store Until the moment of delivery. Al-Ibdaa Company and the delivery company are not responsible for the product after signing the receipt document.

Shipping is done by Fast Lane Company to areas within the United Arab Emirates.

The approximate delivery time guide is used from the moment the order is sent. Creativity is not responsible for any delays that may occur due to the payment procedures by the order holder.

Add a fee to the order shipping cost if the delivery location is located in a remote area

If you wish to cancel and exchange your order, please go to the Return Policy page and follow the steps mentioned there.

Please note that if your order has already been shipped and you wish to cancel it, you should not receive it.

In the event that you receive your order after it has been cancelled, you will bear all return costs and will comply with the return conditions stated.

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