Delivery policy

Delivery policy

Please note that the official working days in Al Ibdaa are Monday to Friday. Sundays, holidays and official holidays are a holiday for all creative employees and shipping companies

Our first mission is to provide you with the best online shopping experience, so we have facilitated the shipping and delivery process for you because your convenience is our priority.

get up creativity By delivering your orders through the company's fleet, other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders at the right time for you

delivery method Creativity is delivery within two working days, depending on your geographical area)

The commodity must be requested at least a day before the time to be obtained so that the delivery team can provide the commodity, taking into account the time of request (not to be late) and the working hours of creativity, in addition to the fact that there are commodities that need more than this time to prepare and may reach a day or several days Depending on the nature of the product

In case of urgent requests, please contact customer service and we will do our best to assist you

Your signature will be requested on the copy of the invoice to confirm that you have received the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered as your receipt of the order

In the event that we arrived at the registered address and no one was present at this address, please contact customer service to specify another time for delivery, and the company will not be responsible for any request that exceeds the 3 days from the first date of delivery of the request. Knowing that if you are not present at the agreed time for delivery twice, additional fees will be charged for delivery after that.

Delivery fee is 25 dirhams for each order within the UAE

Shipping fees to all countries depend and change according to the weight of the order

To find out the shipping cost to other countries, please contact us via the following WhatsApp

WhatsApp :

+971 50 850 0612

+971 52 552 3200

 Delivery schedule-

We provide delivery service within two working days for ready orders

Important information about delivery -

The applicant is required to sign a document of receipt of the purchases

Creativity We guarantee the safety of your order from theft and damage the moment it leaves the store Until the moment of delivery. The creativity company and the delivery company are not responsible for the product after signing the receipt document

Shipped by Fastlane to areas within the United Arab Emirates

The guide uses the approximate delivery time starting from the moment the order is sent. Creativity is not responsible for any delay that may occur due to fees payment procedures by the applicant.

Adding fees to the cost of shipping the order in the event that the place of delivery is located within a remote area

In the event that you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and you wish to cancel it, it must not be received

And in the event that you receive your order after canceling it, you will bear all the return costs, and in accordance with the return conditions described

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